How to check the shipping status of an order?

If you have placed an order in our shop and want to check what stage its shipping is at, here are a few ways to do it:

1. Tracking the parcel on the carrier's website

After the parcel is dispatched, the carrier (e.g. InPost, DPD) sends an email or text message with the tracking number and a tracking link. If you can't see such a message, check the "Spam" or "Promotions" folder in your mailbox.
You can check your parcel's route yourself on the courier company's website by entering the number in the tracking field.

2. Contact us

If you haven't received a notification or have trouble checking the shipment status, write to us at: info@moodnook.com or via the chat on our website.
We will be happy to give you the parcel number and help you track it.

3. Customer panel

If you have an account in our shop, you can log in to the customer panel, where you will find a dedicated link to track your parcel. Just click the relevant option to check the status of your parcel at any time.

Related articles:

Where can I find information about my order status?

What does my order status mean?