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  1. Mood Nook
  2. Customer Help Center - Mood Nook

Customer Help Center - Mood Nook

Customer Help Center - Mood Nook

Purchases and Orders

  • When will my order start being processed?
  • Where can I find information about the status of my order?
  • Where can i find my purchase receipt?
  • Can I change products in the order?
  • Can I cancel my order?
  • Where can I check if my discount has been applied?
See all 11 articles

Products

  • What is the availability of the product?
  • Do we have all products in stock?

Payments

  • Can i pay after delivery?
  • Where is the invoice sent?
  • What are the transfer details?
  • What are the payment methods?
  • Why havent I received an invoice?
  • I need an invoice to pay for the order, what should i do?
See all 8 articles

Shipping and Delivery

  • Can I change the delivery address?
  • how long does delivery take?
  • When can I collect my order from the Showroom?
  • What happens if I don't pick up the package?
  • When will I receive the package?
  • What are the delivery options?
See all 8 articles

Discounts

  • Why is my discount not working?
  • How to use a discount code?

Returns and Complaints

  • How to return an order?
  • When will I get my money back?
  • What should i do if my order arrived incomplete?
  • What should i do if my product arrived damaged?
  • How much does a return cost?
  • What to do if the package arrives damaged?

Purchase Regulations

  • Privacy policy of moodnook.com online store
  • Terms and conditions of the online store moodnook.com

Others

  • How to register?
  • How to make a purchase on the website?
  • how to save a shopping basket?
  • What is a C-C spacing?
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