What does the status of my order mean?

After you place an order, status updates are sent by email. Please note that some statuses have the same main stage name but differ in the description below it:

Below we explain what each of them means:

1. AWAITING PAYMENT - unfortunately, we still haven't received payment for the order; this is the first reminder. It may just be a booking delay on the bank's side, but please make sure the payment didn't fail :)

2. PAYMENT REMINDER - unfortunately, we still haven't received payment for the order; this is the second and final reminder. If you had any problems with the payment, please see the article How do I retry paying for my order?

3. ORDER PAID - we have received payment for the order. The processing time is counted from this moment, in working days (Monday–Friday, excluding public holidays). E.g. if you pay for your order on Friday at 6 pm, the processing time will be counted from Monday.

4. ORDER ACCEPTED FOR PROCESSING - we are checking product availability.

5. CHECKING AVAILABILITY AT THE MANUFACTURER'S WAREHOUSE - the products are not available in our warehouse. We are waiting for feedback from the manufacturer.
If they are available – we are waiting for a specific date of delivery to our warehouse.
If they turn out to be unavailable – we will contact you.

6. ORDER BEING PREPARED | Your order is being prepared.
Unfortunately, all the products are sold out in our warehouses and at the manufacturer. - the products are temporarily unavailable at the manufacturer or are made to order, so their processing time is longer.

7. ORDER BEING PREPARED | Your order is being prepared. We are waiting for the products to arrive, then we will pack them and call the courier straight away - we have received an estimated date of delivery of the products to our warehouse from the manufacturer. Once they arrive, have been unpacked and have passed quality control, we will pass your order on for packing.

8. ORDER BEING PREPARED | Your order is complete and has been passed on for packing - all products are available in our warehouse. The order is waiting in the packing queue.

9. READY TO SHIP - the order is packed and is only waiting to be collected by the courier.

10. AWAITING COLLECTION - the order is packed and is waiting to be collected from our showroom at ul. Równa 19D, 80-067 Gdańsk.

11. ORDER SHIPPED - the courier has collected your order from us. From now on, the carrier is responsible for the delivery time. You can now track the parcel with the carrier :)

12. ORDER CANCELLED - order cancelled at the customer's request.

13. ORDER CANCELLED | Payment not received - we did not receive payment for the order despite sending two reminders.

14. CANCELLATION – DUPLICATE ORDER - Two identical orders appeared in our system and only one of them was paid. Therefore the unpaid, duplicate order has been cancelled. If you placed two identical orders on purpose, please contact us by email.