I have not received confirmation of my order

Can't see the payment confirmation for your order?

If you haven't received a confirmation after paying, please check a few things:
✔ Transfer booking time – depending on the bank, the payment may be booked with a delay, especially outside working hours.
✔ SPAM folder – sometimes the confirmation email may end up in the junk mail folder.
✔ Correct transfer details – make sure the account number and amount match the details given in the order.

✔ Contact us – we will check whether the funds have been booked to our account. 

How can I speed up the processing of my order?

If you want to speed up the processing of your order, you can send us the transfer confirmation. Please send the document confirming the payment (e.g. as a PDF or a screenshot) to: info@moodnook.com

Once we receive the confirmation, we will start processing your order without delay.

If you have any questions, please contact us – we will be happy to help!