Kacper Turk

Loyalty points can be collected by both our Partners and Individual Clients if they have registered in our online store. Once certain thresholds are exceeded, a permanent discount will be applied ...

After placing an order, status updates are sent via email. Please note that some statuses may share the same main realization stage name but differ in the detailed description below it:   We'll ex...

The link to track the shipment is included in the e-mail which informs about the package being sent. After logging in to your account, you can also find a redirection in the customer panel:

Complaints related to a missing product should be submitted within a maximum of 3 days of receiving the parcel from the courier, via e-mail to the following address: info@moodnook.com.Be sure to in...

Complaints related to a damaged product should be submitted within a maximum of 3 days of receiving the parcel from the courier, via e-mail to the following address: info@moodnook.com.plBe sure to ...

The cost of a return depends on the method of shipment, size, and weight of the package. For exact pricing details, please refer to the website of your selected delivery company.

To use a discount code you need to login to our website at https://moodnook.com/en_GB/login and add your selected product to the cart. Then, in the order summary, enter the discount code in the des...

In case of a damaged package, please inform us about the situation and then file a complaint directly with the carrier. They are responsible for refunds in this case.All details can be found on the...

GENERAL PROVISIONS The service provider running the online store available at moodnook.com, hereinafter referred to as the “Online Store” or the “Store”, is MOOD NOOK, registered in the Central R...

Before proceeding with the return, please inform us via email at info@moodnook.comThe deadline for informing about the return can't be longer than 14 days from the date of delivery to your parcel....