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To place an order: 1) Optionally log in or register at www.moodnook.com – you can also buy without an account. 2) Add the products you want to the cart. 3) Go to the cart and check that the product...

After you place an order, status updates are sent by email. Please note that some statuses have the same main stage name but differ in the description below it:   Below we explain what each of them...

The link to track the shipment is included in the e-mail which informs about the package being sent. After logging in to your account, you can also find a redirection in the customer panel:

If a product is missing from your parcel, file a complaint as soon as possible – it makes it easier to sort things out with the warehouse and the carrier. You can file a complaint for 2 years from ...

If your product arrived damaged, file a complaint. You can do so for 2 years from delivery, but please report the damage as soon as possible – it makes it easier to establish the cause. How to repo...

The cost of a return depends on the method of shipment, size, and weight of the package. For exact pricing details, please refer to the website of your selected delivery company.

To add a discount code, log in on our website https://moodnook.com/pl/login and add the product you want to the cart. Then enter the discount code in the dedicated field in the order summary.  Afte...

If your parcel arrived damaged, report it to us – whichever carrier delivered it (DPD, InPost). You don't need to file a complaint with the carrier. We handle that ourselves. On delivery If you can...

TERMS AND CONDITIONS OF THE MOODNOOK.COM ONLINE SHOP GENERAL PROVISIONS These terms and conditions (hereinafter the “Terms and Conditions”) set out the rules and conditions for using the online ...

We want you to be completely happy with your purchase. If the product you ordered doesn't meet your expectations, you can return it – the whole return registration process is online, quick and clea...