If your parcel arrived damaged, report it to us – whichever carrier delivered it (DPD, InPost). You don't need to file a complaint with the carrier. We handle that ourselves.
On delivery
If you can see damage on the outside, write up a damage report with the courier and take photos of the parcel. The report makes things easier, but it is not required for a complaint. Please also report damage you notice after opening the parcel – as soon as possible.
How to report it?
The quickest way is our returns and complaints system. You can also email info@moodnook.com with the subject “Complaint – order number” or send a letter to: Mood Nook, ul. Równa 19D, 80-067 Gdańsk.
In your report, give the order number, describe the damage and attach photos of the parcel and its contents. Also tell us whether the parcel was sealed with tape other than ours (e.g. DPD tape).
What happens next?
We will reply within 14 days. Please don't send the product back before you hear from us – photos are often enough. We cover the shipping costs of the complaint both ways. More: How do I file a complaint?
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