We care about the quality of every product at Mood Nook. If the item you received is defective or does not match your order – do not wait, file a complaint through our system. It is quick, transparent and fully handled online.
Important! Do not send the product back before your complaint has been accepted and you have received the shipping label from the system.
FILE A COMPLAINT IN THE SYSTEM
You will need the e-mail address used when placing your order.
What is a complaint?
A complaint is a report of non-conformity of a product with the contract – for example in the case of a manufacturing defect, damage during transport or receipt of the wrong item. You may request repair, replacement, price reduction or a refund. Complaints are handled under a 2-year statutory warranty.
How to file a complaint? – step by step
1 |
Go to the system – returns.xeper.io/login and log in with the e-mail address used when placing your order. |
2 |
Select your order and indicate the product you are complaining about. |
3 |
Describe the problem – state the type of defect, when it was noticed and attach clear photos from several angles. The more detail, the faster we can process your request. |
4 |
Wait for a decision – we will review your request and inform you by e-mail of the next steps. |
5 |
Send the product – only after the complaint has been accepted and you have received the shipping label from the system. |
What happens after the complaint is reviewed?
If the complaint is upheld, we will offer – depending on the situation – a replacement, repair, price reduction or refund. You will be notified by e-mail.
Emergency contact
Submit complaints exclusively through the system. In case of technical problems, write to info@moodnook.com with the subject: "Complaint – order number".
E-mail contact is an emergency option only – please use the system.
Comments
0 comments
Please sign in to leave a comment.