Warranty and complaints – what are your rights? – Mood Nook

The Mood Nook shop does not provide its own warranty on products. Your rights arise from the law and the shop's terms and conditions.

Complaints – we are liable for the product's conformity with the contract

We are liable for any lack of conformity of the product with the contract that existed at the time of delivery and became apparent within 2 years. You can request repair or replacement and, in the cases set out in the Polish Consumer Rights Act, a price reduction or withdrawal from the contract. We process complaints within 14 days. If we do not respond within this time, the complaint is deemed accepted.

Manufacturer's warranty

Some manufacturers provide their own warranty. Its period and terms are set by the manufacturer. The manufacturer's warranty does not limit your rights under a complaint – you can choose which route to take. If you don't know whether a product has a manufacturer's warranty, write to us.

How do I file a complaint?

via the returns and complaints system: https://returns.xeper.io/login (recommended),
by email: info@moodnook.com,
by post: MOOD NOOK sp. z o.o., ul. Równa 19D, 80-067 Gdańsk.

Details: How do I file a complaint?

Damage caused during use

A complaint does not cover damage that occurred after delivery and is not caused by a product defect, e.g. incorrect installation. We can check whether the product can be repaired or a spare part can be bought: Information on product repair.