If the product you ordered doesn't meet your expectations, you can return it. The quickest way is to submit your return online – it only takes a few minutes.
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14 days
to withdraw from the purchase, from receipt of the parcel, without giving a reason
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+14 days
from submitting the return to send the product back
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Cost
of return shipping is paid by the customer
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Submit a return in the system
If you're using the system for the first time, create an account first with the e-mail address you gave when ordering. Then log in and choose the order and products.
Go to the returns system →
You can also send a statement of withdrawal by e-mail to info@moodnook.com or in writing to ul. Równa 19D, 80-067 Gdańsk. Include your order number. You can use the statement template, but it isn't mandatory.
Step by step
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Go to the returns system
First time? Register first with the e-mail address you gave when ordering. Already have an account – log in.
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2 |
Submit the return
Select the order, choose the products you want to return and fill in the required information.
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Choose how to send it
Either way, you pay for the shipping.
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Send a well-protected parcel
Within 14 days of submitting the return.
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Returns address
Mood Nook, ul. Równa 19D, 80-067 Gdańsk · tel. +48 732 145 806How to prepare your return
- Product condition – you can unpack and examine the product just as you would in a physical shop. Please don't install or use it. If the product shows signs of use beyond examination, we may reduce the refund by its loss of value.
- Completeness – all parts, accessories and documents.
- Careful packing – we recommend the original packaging or equivalent. Not having the original packaging doesn't rule out a return, but damage caused by inadequate packing may affect the refund amount.
More: When is a return not possible or the refund amount lower?
Refund
Within 14 days of receiving your statement of withdrawal, using the same payment method, unless we agree otherwise. We may withhold the refund until we receive the product or proof that it has been sent. If you return the whole order, we also refund the original delivery cost (up to the cheapest option). We will e-mail you a corrective invoice once we receive the product.
Returning in person
Our boutique in Gdańsk, ul. Równa 19D, Mon–Fri 10:00–16:00. You can register the return in the system beforehand or on site. No form is required.
Frequently asked questions
Do I have to give a reason for the return?
No – you have a statutory right to withdraw within 14 days without giving a reason. We'd still love to hear your feedback, as it helps us describe our products better and choose the right photos.
Who pays for sending the parcel back?
The customer. If you withdraw from the entire purchase, we refund the original delivery cost up to the cheapest available option. If you return only part of the order, we don't refund the delivery cost.
Do I have to buy a label in the system?
No. You can send the parcel with any carrier, e.g. InPost, and pay the carrier directly.
Do I have to submit the return in the system?
No, but it's the quickest way – the return is immediately linked to your order. You can also send the statement by e-mail or in writing.
Can I return only part of my order?
Yes – select the products in the system or list them in your statement.
Can I send the parcel without submitting a return first?
Please submit the return first – in the system, by e-mail or in writing. Without it, it's hard for us to match the parcel to your order, which may delay your refund. Put a note with your order number in the parcel.
What if the product was damaged during shipping to me?
File a complaint – the quickest way is through the system, but you can also do it by e-mail. If possible, draw up a damage report with the courier. It makes things easier, but it isn't a condition for filing a complaint. More: How to file a complaint?
How long will I wait for my refund?
Up to 14 days from when we receive your statement of withdrawal. We may withhold the refund until we receive the product or proof that it has been sent.
Can I exchange a product instead of returning it?
We don't offer direct exchanges. Place a new order and return the previous product following the standard procedure.
Can I return a product after 14 days?
The right to withdraw expires 14 days after you receive the parcel. If the product is defective, you can file a complaint – for 2 years from delivery. More: How to file a complaint?
Will I receive confirmation of my return?
Yes. If you submit it in the system, you get confirmation straight away. We will send the corrective invoice after we receive and process the return.
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