How to file a complaint?

We care about the highest quality of our products, but if the goods you receive are defective or do not meet your expectations, you can file a complaint.

What is a complaint?

A complaint is a report of a product's non-compliance with the contract, e.g. in the case of a manufacturing defect, damage during transport or receipt of the wrong goods. As part of the complaint, you can request a repair, replacement, price reduction or refund.

How to file a complaint?

1. Prepare the information – order number, description of the defect and photos of the product.
2. Contact us – send your complaint to the following e-mail address: info@skandynawskieuchwyty.pl.
3. Wait for our decision – after receiving your complaint, we will analyse it and inform you about the next steps.
    

What happens next?

If your complaint is accepted, we will offer you a replacement, a refund or another form of compensation.