Product Repair Information

Can a damaged product be repaired?

If a product purchased from our store has been damaged, the available options will depend on the cause of the damage, the purchase date and the availability of spare parts or servicing.

The product is defective or does not work properly

If the problem may be caused by a product defect or a lack of conformity with the contract, please submit a complaint through our returns and complaints system:

Go to the returns and complaints system 

When submitting the complaint:

1. Log in using the email address provided when placing the order.
2. Select the relevant order and product.
3. Describe the problem, when it occurred and how the product was being used.
4. Attach clear photographs showing the entire product and the damaged area.
5. Indicate your preferred solution if this option is available in the system.

After reviewing the complaint, we will inform you about the next steps. Please do not send the product back before receiving appropriate instructions from us.

The product was damaged during use

If the damage was not caused by a product defect, but you would like to check whether a repair or spare part is available, contact us at info@skandynawskieuchwyty.pl.

Please include:

• your order number,
• the product name or product code,
• a detailed description of the damage,
• information about how the damage occurred,
• photographs showing the entire product and the damaged component.

Which solutions may be available?

• Repair under a complaint – if the issue is covered by the seller's liability and the product can be repaired.
• Product replacement – if this results from the assessment of the complaint and is possible in the circumstances.
• Manufacturer's warranty – if a warranty has been provided for the product and its terms cover repair or another remedy.
• Spare part – if the required component is available from the manufacturer or supplier.
• Paid repair – if servicing is technically possible and available for the product.

The availability of repairs, replacements and spare parts is assessed individually. We cannot guarantee that every product can be repaired or that all spare parts will remain available.

Having trouble using the complaints system?

If a technical problem prevents you from using the returns and complaints system, contact us at info@skandynawskieuchwyty.pl. Include your order number and, where possible, attach a screenshot showing the error.