Andrzej Pawelec

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Recent activity by Andrzej Pawelec Recent activity Votes
  • What to do if the invoice details are incorrect?

      If you notice any errors or discrepancies on your invoice, please contact our Customer Service team immediately. You can do this by email: info@moodnook.com or via the chat on the website  In you...

  • What is the payment deadline for an order?

    If you choose traditional bank transfer, please pay within 7 days of placing the order. If the payment is not received within this time, the contract is deemed not to have been concluded and we wil...

  • Payment or Transaction Issue

    If there are problems paying for an order with fast payment methods, such as a card or fast bank transfer, you can pay for the order by manual bank transfer. After you place the order, we will send...

  • I have not received confirmation of my order

      Can't see the payment confirmation for your order? If you haven't received a confirmation after paying, please check a few things:✔ Transfer booking time – depending on the bank, the payment may ...

  • Incorrect deposit amount/ duplicate payment for the order

    If you notice that you have made an incorrect payment or accidentally paid for an order twice, please contact our Customer Service as soon as possible. To help us resolve the situation, please send...

  • Why can't I pay with cash?

    We do not offer cash payments, as we are a cashless company. We offer many other payment methods.  You can pay by card, BLIK, Google Pay, Apple Pay, fast bank transfer, PayPal, Klarna, PayPo, InPos...

  • How to retry paying for an order?

    If your payment fails and you want to try again, you can do it in one of the following ways:   METHOD NO. 1:1. Log in to your account via the person-shaped icon in the upper right corner: 2. In the...

  • Can I pay for an order in instalments?

      Yes. You can pay in instalments or defer the payment: Klarna – deferred payment or instalments, PayPo – deferred payment or instalments. The terms are set by the service provider....

  • How does the payment process work?

      Shopping in our shop is quick and convenient! We offer various payment methods so that everyone can choose the most convenient option. 1. Choosing a payment method In the cart, you choose one of ...

  • Is it safe to pay by card online?

    Paying by card online is safe, provided that appropriate precautions are taken. Modern security technologies, industry standards, and consumer protection ensure a high level of safety. This makes o...