If you don't collect your parcel from the courier, a DPD Pickup point or an InPost parcel locker, it will be returned to our warehouse. In that case there are two options:
1. If you want the parcel to be sent again – email our Support team: info@moodnook.com
Don't forget to include your order number! We will then send you instructions for paying for delivery again, and once the payment is registered in our account, we will send the parcel again without delay.
2. If you want to cancel the order – email our Support team: info@moodnook.com
Don't forget to include your order number! Once we receive this information, we will pass it on to our accounts department, which will refund the money to your account.
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