My order was delivered to the wrong address

If you are informed that your order has been sent to the wrong address, you have two options:

1. Contact us as soon as possible by email at: info@moodnook.com or by phone: +48 732 145 806 (Mon–Fri 10:00–16:00).
   
   
    
2. You can try to redirect the parcel directly with the carrier. We recommend using the InPost app or the DPD website, where you can easily redirect the parcel yourself. This makes the process faster and the parcel will reach the right place sooner.

• Link to the InPost article: Redirecting a courier parcel in the app
• Link to the DPD website: Where is my parcel?

Related articles:
How long does delivery take?
How much does delivery cost?
Can I change the delivery address?