Can I split an order into two parts?

Of course, partial shipment of an order (splitting the order into two parts) is possible.

If you have placed an order and not all the products are available "off the shelf" in our own warehouse, you can split it into two parts.
This way you will receive the available products sooner, and we will ship the missing items as soon as they reach us from the external warehouse.

Please remember, however, that if after the split one of the orders does not meet the free shipping threshold (PLN 250), you will need to cover the cost of the additional courier.

To split your order, write to us at info@moodnook.com – we will send you a link to a cart where you can pay for the second shipment.

In the description of the new order for the shipping cost, please include the number of the order to be split.
Once the second courier has been paid for, we will pack the remaining products.

IMPORTANT: Please let us know that you have paid for the second delivery by email at: info@moodnook.com. This is necessary to split the order.

You will receive the sales document by email on the day of shipping, only for the products that have already been shipped. The invoice for the remaining products will be issued and sent after the second parcel has been dispatched.

If I order both available and unavailable products, will you split the order?

No, the order will not be split automatically. If you want the available products to be shipped straight away, you can write to us with this request and we will do our best to meet your expectations. By default, however, the processing time of the whole order is based on the product with the longest shipping time.