What to do if the package arrives damaged?

If your parcel has not arrived, report it to us – whichever carrier was delivering it (DPD, InPost). You don't need to file a complaint with the carrier. We handle that ourselves.

First check the shipment status – you will find the tracking link in the shipping email. More: How do I check the shipping status of my order?

How do I report a missing parcel?

If the status shows the parcel as delivered but you don't have it, or the shipment status hasn't changed for several days, write to info@moodnook.com with the subject “Missing parcel – order number” or report it in our returns and complaints system. Give the order number and briefly describe the situation.

What happens next?

We will sort it out with the carrier and let you know the next steps.