Andrzej Pawelec

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Recent activity by Andrzej Pawelec Recent activity Votes
  • How to retry paying for an order?

    If your payment fails and you want to try again, you can do it in one of the following ways:   METHOD NO. 1:1. Log in to your account via the person-shaped icon in the upper right corner: 2. In the...

  • Can I pay for an order in instalments?

      Yes. You can pay in instalments or defer the payment: Klarna – deferred payment or instalments, PayPo – deferred payment or instalments. The terms are set by the service provider....

  • How does the payment process work?

      Shopping in our shop is quick and convenient! We offer various payment methods so that everyone can choose the most convenient option. 1. Choosing a payment method In the cart, you choose one of ...

  • Is it safe to pay by card online?

    Paying by card online is safe, provided that appropriate precautions are taken. Modern security technologies, industry standards, and consumer protection ensure a high level of safety. This makes o...

  • Can I split an order into two parts?

      Of course, partial shipment of an order (splitting the order into two parts) is possible. If you have placed an order and not all the products are available "off the shelf" in our own warehouse, ...

  • My order was delivered to the wrong address

    If you are informed that your order has been sent to the wrong address, you have two options: Contact us as soon as possible by email at: info@moodnook.com or by phone: +48 732 145 806 (Mon–Fri 10:...

  • How to check the shipping status of an order?

      If you have placed an order in our shop and want to check what stage its shipping is at, here are a few ways to do it:   1. Tracking the parcel on the carrier's website After the parcel is dispat...

  • Can I schedule the collection/shipment of my order for a specific date?

    Yes. The earliest shipping or collection date depends on the products – you can check it on the product page, in the “Ships in” field.If you would like to schedule the collection or shipping of you...

  • What are the customs duties?

    Customs charges are additional costs that may apply when an order is shipped to countries outside the European Union. Their amount depends on the order value, the destination country and the type o...

  • Where do we ship products?

    At Mood Nook we ship within Poland and to selected European countries. We work with renowned courier companies to ensure fast and safe delivery. Shipping within Poland 📦 InPost and DPD – We deliver...