Andrzej Pawelec

Can a damaged product be repaired?If a product bought in our shop has been damaged, what happens next depends on the cause of the damage, the purchase date and the availability of spare parts or se...

As a standard procedure, we issue refunds through the same payment method that was used for the original transaction.This means that if the payment was made by card, the refund will be processed to...

If your parcel has not arrived, report it to us – whichever carrier was delivering it (DPD, InPost). You don't need to file a complaint with the carrier. We handle that ourselves. First check the s...

 For all orders, we issue the appropriate invoice as proof of sale: Named invoice – for private customers. VAT invoice – for companies. Order of issuing documents: Proforma invoice – issued imme...

  If you notice any errors or discrepancies on your invoice, please contact our Customer Service team immediately. You can do this by email: info@moodnook.com or via the chat on the website  In you...

If you choose traditional bank transfer, please pay within 7 days of placing the order. If the payment is not received within this time, the contract is deemed not to have been concluded and we wil...

If there are problems paying for an order with fast payment methods, such as a card or fast bank transfer, you can pay for the order by manual bank transfer. After you place the order, we will send...

  Can't see the payment confirmation for your order? If you haven't received a confirmation after paying, please check a few things:✔ Transfer booking time – depending on the bank, the payment may ...

If you notice that you have made an incorrect payment or accidentally paid for an order twice, please contact our Customer Service as soon as possible. To help us resolve the situation, please send...

We do not offer cash payments, as we are a cashless company. We offer many other payment methods.  You can pay by card, BLIK, Google Pay, Apple Pay, fast bank transfer, PayPal, Klarna, PayPo, InPos...