How to check the status of your order return?

If you have sent a product back to us and want to know what stage your return is at, here is some useful information:

1. Tracking the return parcel

If the return was sent by courier or parcel locker, check the shipment status on the carrier's website using the tracking number. This will tell you whether the parcel has already reached our warehouse. We will also notify you by email when we receive your parcel.

2. Return acceptance confirmation

Once we receive the parcel, we check the products and email you a correction invoice.

3. Refund

We refund the money within 14 days of receiving your statement of withdrawal from the contract, using the same payment method you used for the purchase. We may withhold the refund until we receive the product or proof that it has been sent back.

If more time has passed and you haven't received a return confirmation, write to us at: info@moodnook.com

We will be happy to check the status of your return and give you more information.