What if the product was damaged during use?

If a product purchased from our store has been damaged during use, please report this as soon as possible so that we can resolve the issue quickly.

 

How to submit a complaint?

To submit a complaint regarding a damaged product, please fill out the complaint form available on our website. The form will help us gather all the necessary information to enable a quick and efficient processing of your complaint.

 

Steps to take:

1. Fill in the complaint form – Please download and complete the form Return-Complaint-Protocol-Scandinavian-Handles.pdf . 
   In the form, please provide a detailed description of the problem and the damage to the product.
   
    
2. Attach photos – Send the completed form to our email address: info@skandynawskieuchwyty.pl.
   Please also include photos that best show the damage to the product.
   
    
3. Detailed description of the situation – In the email, please provide a precise description of the circumstances under which the product was damaged. 
   Additional information that may help in processing the complaint will be very helpful.
   
    
4. Specify your preference – In the complaint submission, please indicate whether you prefer to receive a new product or a refund.
   
    

Complaint processing time

After receiving complete information, our team will review the complaint within 14 working days. We will contact you to inform you of the outcome of the complaint and the further procedure.

Returning the defective product

In some cases, it will be necessary to return the damaged product to our warehouse. If you need to return the item, please pack the parcel carefully to avoid further damage during transport. It is best to use the original packaging or a sturdy replacement packaging that will ensure the safety of the product.