If your product arrived damaged, file a complaint. You can do so for 2 years from delivery, but please report the damage as soon as possible – it makes it easier to establish the cause.
How to report it? The quickest way is our returns and complaints system. You can also email info@moodnook.com with the subject “Complaint – order number” or send a letter to: Mood Nook, ul. Równa 19D, 80-067 Gdańsk.
What to include? Photos of the damaged products and the packaging, and whether the parcel was sealed with tape other than ours (e.g. DPD tape). If possible, write up a damage report with the courier. It makes things easier, but it is not required for a complaint.
We will reply within 14 days. Please don't send the product back before you hear from us. We cover the shipping costs of the complaint both ways. More: How do I file a complaint?
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