If a product is missing from your parcel, file a complaint as soon as possible – it makes it easier to sort things out with the warehouse and the carrier. You can file a complaint for 2 years from delivery.
How to report it? The quickest way is our returns and complaints system. You can also email info@moodnook.com with the subject “Complaint – order number” or send a letter to: Mood Nook, ul. Równa 19D, 80-067 Gdańsk.
What to provide? The order number, the names of the missing products and photos of the opened parcel and its contents. Also tell us whether the parcel was damaged or sealed with tape other than ours (e.g. DPD tape).
We will reply within 14 days. More: How do I file a complaint?
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