Andrzej Pawelec

If your product is damaged and requires repair, contact us to check the available options.How to report a repair request? Contact our customer service – write to us at info@skandynawskieuchwyty.pl...

  If you have sent a product back to us and want to know what stage your return is at, here is some useful information:   1. Tracking the return parcel If the return was sent by courier or parcel l...

If the product broke during normal use, it may be a defect. We are liable for any non-conformity of the product with the contract that becomes apparent within 2 years of delivery. How do I file a c...

We care about the quality of every product at Mood Nook. If a product you received is defective or doesn't match your order, file a complaint. We are liable for any non-conformity of the product wi...

If the refund amount doesn't match the information you gave in the return form, write to us at: info@moodnook.com   Related article:When will I get my refund?

Standard return deadline: Deadline to report a return: no later than 14 days from delivery of the parcel. Deadline to send back the returned products: no later than 14 days from reporting the ret...

Can a damaged product be repaired?If a product bought in our shop has been damaged, what happens next depends on the cause of the damage, the purchase date and the availability of spare parts or se...

As a standard procedure, we issue refunds through the same payment method that was used for the original transaction.This means that if the payment was made by card, the refund will be processed to...

If your parcel has not arrived, report it to us – whichever carrier was delivering it (DPD, InPost). You don't need to file a complaint with the carrier. We handle that ourselves. First check the s...

 For all orders, we issue the appropriate invoice as proof of sale: Named invoice – for private customers. VAT invoice – for companies. Order of issuing documents: Proforma invoice – issued imme...