What if the product was damaged during use?

If the product broke during normal use, it may be a defect. We are liable for any non-conformity of the product with the contract that becomes apparent within 2 years of delivery.

How do I file a complaint?

The quickest way is our returns and complaints system. You can also email info@moodnook.com with the subject “Complaint – order number” or send a letter to: Mood Nook, ul. Równa 19D, 80-067 Gdańsk. Describe when and in what circumstances the problem occurred, and attach photos of the whole product and the damaged area.

We will reply within 14 days. Please don't send the product back before you hear from us – if we need it, we will send you a label. We cover the shipping costs of the complaint both ways.

If the damage is not caused by a defect (e.g. a fall, incorrect installation), check whether repair or buying a part is possible: Information on product repair.

More: How do I file a complaint?