How to return an order?

We want you to be fully satisfied with your purchase. If an ordered product does not meet your expectations, you can return it – the entire process takes place online and is quick and transparent.

You have the right to return goods within 14 days of receiving your order, without giving any reason.

Important! Once the request is registered you have 14 days to dispatch the parcel. Do not send products back before receiving the label and instructions from the system.

SUBMIT RETURN IN THE SYSTEM

You will need the e-mail address used when placing your order.

How to return a product? – step by step

Warehouse address (for information only): Mood Nook, ul. Równa 19D, 80-067 Gdańsk, tel. +48 732 483 885
The address is provided for information only – dispatch the parcel using the label generated in the system.

Return conditions

For a return to be accepted, the product should meet the following conditions:

• No signs of use – the product should be in its original condition, inspected only to the extent necessary to assess its properties.
• Complete – all parts, accessories and documents included.
• Carefully packaged – we recommend using the original packaging or equivalent. Missing original packaging does not exclude a return, however damage caused by inadequate packaging may affect the refund amount.

When will we not accept returned products? – Help Centre

Refund

After receiving and verifying the return shipment, we will issue a credit note and send it to your e-mail address. The refund will be processed within 14 days of receiving the withdrawal statement.

You will receive a confirmation immediately after submitting your request in the system.

In-person return

You are welcome to return items directly at our boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). You can register the request in the system beforehand or directly during your visit. A return form is not required.

Frequently asked questions

Do I need to give a reason for the return?
No – you have the statutory right to withdraw from the contract within 14 days without giving any reason. We appreciate your feedback as it helps us continuously improve product descriptions and presentation.

Who covers the return shipping cost?
Return shipping costs are borne by the customer. In the event of full withdrawal from the contract, the store refunds the original delivery cost up to the value of the cheapest available option.

Can I return only part of my order?
Yes – simply indicate the specific products in the returns system.

Can I send a parcel without a label from the system?
No. Do not dispatch the parcel before completing registration in the system and receiving the label. Returns without prior registration will not be accepted.

What if the product was damaged during delivery?
Please file a complaint via the system: returns.xeper.io/login.

How long does a refund take?
Up to 14 days from the date of submitting the withdrawal statement.

Can I return products in person?
Yes, you are welcome to visit our boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). A return form is not required.

Can I exchange a product instead of returning it?
We do not offer direct exchanges. Place a new order and return the original product following the procedure.

Can I return a product after 14 days?
The right of withdrawal expires 14 days after receiving the shipment.

Will I receive confirmation that my return has been accepted?
Yes – you will receive a confirmation immediately after submitting your request. The credit note will be sent once we receive and process the return.