How to return an order?

We want you to be completely satisfied with your purchase. If the product you ordered does not meet your expectations, you can return it – the entire return registration process is conducted online and is quick and transparent.

The right to return applies within 14 days from the date of receipt of the shipment, without giving a reason.

Important! The return must first be registered in our returns system. From the moment the request is registered, you have 14 days to send the package. After registration, you can use the label available in the system or send the shipment yourself using a carrier of your choice.

REGISTER YOUR RETURN IN THE SYSTEM

You will need the e-mail address used when placing the order to register.

How to register a return? – step by step

Address for sending the shipment yourself:
Mood Nook
ul. Równa 19D
80-067 Gdańsk
tel. +48 732 483 885

The cost of return shipping is borne by the customer.

Return conditions

For the return to be accepted positively, the product should meet the following conditions:

• No signs of use – the product in an untouched state, checked only to the extent necessary to assess its properties.
• Completeness – all elements, accessories and documents.
• Careful packaging – we recommend the original packaging or equivalent. Lack of the original does not exclude the return, however damage resulting from improper packaging may affect the refund amount.

In some situations, we may refuse to accept the return. More information: When will we not accept returned products? – Help Centre 

Refund

After receiving and verifying the return shipment, we will issue a corrective invoice and send it to your e-mail address. The funds will be refunded within 14 days from the date of receipt of the withdrawal statement.

You will receive confirmation of the registration immediately after creating it in the system.

Personal return

We will gladly accept a return personally at our boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). You can register the request in the system beforehand or directly during your visit. The form is not required.

Frequently asked questions

Do I have to give a reason for the return?
No – you have the statutory right to withdraw from the contract within 14 days without giving a reason. We would appreciate your feedback – it helps us continually improve product descriptions and presentation.

Who pays for sending the package back?
The cost of return shipping is borne by the customer. In the case of full withdrawal from the contract, the store refunds the cost of the original delivery up to the amount of the cheapest available option.

Can I return only part of the order?
Yes – just indicate the specific products in the returns system.

Do I have to use the shipping label from the system?
No. Return registration in the system is required, but using the shipping label is not mandatory. After registering the return, you can use the label available in the system or send the shipment yourself using a carrier of your choice.

Can I send the package myself via InPost or another carrier?
Yes. After prior registration of the return, you can send the package yourself, e.g. via InPost, and pay for the shipment yourself.

Can I send the package without prior return registration?
No. First register the return in our system. After completing the registration, you can use the label available in the system or send the shipment yourself.

What if the product was damaged during shipping to me?
In such a case, please file a complaint through the system: returns.xeper.io/login.

How long does it take to get a refund?
Up to 14 days from the date of submitting the withdrawal statement.

Can I return products personally?
Yes, you are welcome to the boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). The form is not required.

Can I exchange a product instead of returning it?
We do not offer direct exchanges. Place a new order and return the previous product according to the procedure.

Can I return a product after 14 days?
The right to withdraw from the contract expires 14 days after receipt of the shipment.

Will I receive confirmation of the return acceptance?
Yes – you will receive confirmation of the registration immediately after creating it. The corrective invoice will be sent after receipt and processing of the return.