How to return an order?

We want you to be completely happy with your purchase. If the product you ordered doesn't meet your expectations, you can return it – the whole return registration process is online, quick and clear.

You can withdraw from the purchase within 14 days of receiving your parcel, without giving a reason. From the day you submit the return, you have another 14 days to send the product back.

How do I submit a return? The quickest way is in our returns system. You can also send a statement of withdrawal from the agreement by e-mail to info@moodnook.com or in writing to ul. Równa 19D, 80-067 Gdańsk. Include your order number in the statement. You can use the statement template, but it isn't mandatory.

SUBMIT A RETURN IN THE SYSTEM

You will need the e-mail address you used when placing the order.

How do I submit a return? – step by step

Address for sending the parcel yourself:
Mood Nook
ul. Równa 19D
80-067 Gdańsk
tel. +48 732 145 806

The cost of return shipping is paid by the customer.

How to prepare your return

• Product condition – you can unpack and examine the product just as you would in a physical shop. Please don't install or use it. If the product shows signs of use beyond examination, we may reduce the refund amount by its loss of value.
• Completeness – all parts, accessories and documents.
• Careful packing – we recommend the original packaging or equivalent. Not having the original packaging doesn't rule out a return, but damage caused by inadequate packing may affect the refund amount.

More: When is a return not possible or the refund amount lower?

Refund

We will refund you within 14 days of receiving your statement of withdrawal from the agreement, using the same payment method you used for the purchase, unless we agree otherwise. We may withhold the refund until we receive the product or proof that it has been sent. Once we receive the product, we will e-mail you a corrective invoice.

You will receive confirmation of your return request as soon as it is created in the system.

Returning in person

We're happy to accept your return in person at our boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). You can register the return in the system beforehand or during your visit. No form is required.

Frequently asked questions

Do I have to give a reason for the return?
No – you have a statutory right to withdraw from the agreement within 14 days without giving a reason. We'd still love to hear your feedback, as it helps us describe our products better and choose the right photos.

Who pays for sending the parcel back?
The cost of return shipping is paid by the customer. If you withdraw from the entire agreement, the shop refunds the original delivery cost up to the cheapest available option. If you return only part of the order, we don't refund the delivery cost.

Can I return only part of my order?
Yes – just select the specific products in the returns system.

Do I have to submit the return in the system?
No, but it's the quickest way, and the return is immediately linked to your order. You can also send the statement by e-mail or in writing.

Do I have to use the shipping label from the system?
No. You can send the parcel yourself with a carrier of your choice, e.g. InPost, and pay for it yourself.

Can I send the parcel myself via InPost or another carrier?
Yes. After submitting the return, you can send the parcel yourself, e.g. via InPost, and pay for the shipment yourself.

Can I send the parcel without submitting a return first?
Please submit the return first – in the system, by e-mail or in writing. Without it, it's hard for us to match the parcel to your order, which may delay your refund. Put a note with your order number in the parcel.

What if the product was damaged during shipping to me?
File a complaint – the quickest way is through the system, but you can also do it by e-mail. If possible, draw up a damage report with the courier. It makes things easier, but it isn't a condition for filing a complaint. More: How do I file a complaint?

How long will I wait for my refund?
Up to 14 days from the day you submit your statement of withdrawal from the agreement. We may withhold the refund until we receive the product or proof that it has been sent.

Can I return products in person?
Yes, you're welcome to visit our boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). No form is required.

Can I exchange a product instead of returning it?
We don't offer direct exchanges. Place a new order and return the previous product following the standard procedure.

Can I return a product after 14 days?
The right to withdraw from the agreement expires 14 days after you receive the parcel. If the product is defective, you can file a complaint – you can do so for 2 years from delivery of the product. More: How do I file a complaint?

Will I receive confirmation that my return has been accepted?
Yes – you will receive confirmation of your request as soon as it is created. We will send the corrective invoice after we receive and process the return.